
Are you doing all you can to keep your clients loyal?
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Did you know?
An improvement of only 2% in client retention has the same impact on your business as a 10% reduction in operating costs!
It costs 5- 10 times more to attract new clients as it does to keep existing clients.
The average auto repair consumer spends between $1200 - $1600 per year on service and repairs.
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- Since 1985, new car dealers have acquired over 25% of the aftermarket repair business from independent service providers and continue to aggressively campaign for an even larger “piece of the pie”
- Over 70% of new car dealers have an interactive web presence compared to only 10 % for independent service providers
- Today’s auto repair consumers are demanding more from their service providers and are increasingly aware of facilities that promote a professional image
If new car dealerships are taking your business, how can independent service providers compete with the huge marketing budgets of the O.E.M’s?
The Solution:
An aggressive marketing strategy designed not only to attract repeat, full service clients, but to keep existing clients loyal. A marketing strategy that is not only effective, but affordable.
You can beat the new car dealer at his own game and we will show you how.
See the benefits of increased scheduled maintenance and wear item replacement work, more repeat business for existing customers, reduced spending on advertising to attract new customers, less need to discount services and an enhanced professional image.
"Small companies must learn to recognize the advantage of effective use of technology as a strategic weapon." Bill Gates, Chairman Microsoft
310- 0800 Client Retention and Referral Program
Includes:
- A professionally designed, interactive web site complete with your own unique domain name, online appointment requests and hosting plan
- An electronic newsletter distributed quarterly to your client base reminding them of upcoming service specials, maintenance and service reminders and relevant news concerning your facility
- Marketing support and consultation designed specific to the needs of your business
310- 0801 Client Retention and Referral Platinum Program Includes:
- Auto Manager, a powerful automotive shop management package designed to help boost your business efficiency
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