1) How do I order ?
2) Will it work on all vehicles? 3) What is a DTC?
4) What hardware is required to operate Pocket OBD ?
5) What special training do I need to operate the tool ?
6) What advantages are there in buying from Autologic ?
7) Does the tool support CAN ?
8) Can I get free technical support ?
2) Will it work on all vehicles?
The AutoOBD II Scan Tool will work on all 1996 and newer OBD II compliant vehicles. Model year 1996 and newer vehicles sold in the United States require the vehicle to be compliant with the current OBD II specification. The vehicles will have one connector and one of several different communications protocols. In the professional edition, all protocols including CAN are supported. See CAN question below for further information on CAN.
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3) What is a DTC?
DTC is short for Diagnostic Trouble Code or Fault Code. When a vehicle experiences a failure of some type, it turns on the Check Engine Light. When the failure occurs, the vehicle also records a code or DTC which indicates what system or sensor on the vehicle has failed. Each DTC is defined in the OBD II specification. The AutoOBD II Scan Tool provides these trouble code definitions in a clear easy to read format.
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4) What hardware is required to operate the AutoOBD II Scan Tool ?
A Windows PC running Windows 98SE/2000/XP along with an available serial port and USB port are needed in addition to the base packages. The SILVER package includes the connection to the vehicle, serial cable and the software. In addition to the SILVER package, there are several complete packages that include other accessories in the event that other items are needed. See the ordering section below for more detail.
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5) What special training do I need to operate the tool ?
None. The user interface makes the software very easy to use. There is no vehicle training necessary.
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6) What advantages are there in buying from Autologic ?
One of the main advantages is free technical support. Our technical support is done here local in the US and is typically done by engineers and employees who work on the product. In addition to great support, Autologic has a unique background that makes our OBD II better. Our OBD II technology is used in thousands of state certified vehicle inspection lanes through out the country. Because of this, we are testing millions of cars annually. One of the major problem areas with most OBD II interfaces is that they do not work on some percentage of the cars. Because of our unique background in these areas, our technology has to work well. In many states, if the OBD II tool does not work, the vehicle does not get inspected. The OBD II tool supplier should have this background.
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7) Does the tool support CAN ?
The Professional edition supports CAN. CAN (Controller Area Network) came about as another way of communicating to a vehicle as part of the OBD II specification in 2003. The EPA is requiring CAN in 2008. It is optional between 2003 and 2008. A very few car companies use CAN in 2003 and there should be more and more very year. If a vehicle was built prior to 2003 it is almost certainly not CAN. It is also unlikely for a 2003 vehicle as very few were made that way. The easy way to check a vehicle is to go to the list found on the ETI web site at etools.org. If the vehicle is not on the list that it is not likely CAN.
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8) Can I get free technical support ?
Yes. Technical support is free.
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